CIBT, the world’s largest travel document expediter, now offers customized visa outsourcing solutions to embassies and consulates worldwide. We provide secure, efficient processing of applications and fees, appointment scheduling, daily activity reporting, plus telephone and internet-based customer service, and information automation so your mission can:

• Focus on security
• Streamline approval of visas
• Free-up consular staff to address other important priorities
• Reduce costs
• Provide a standardized and automated service to the public

Just as important, unnecessary traffic in your mission can be virtually eliminated, with visa applications processed via an encrypted internet connection or at one of our centrally located offices. Our attention to consular protocol and quality control will facilitate more efficient adjudication by your staff.

All of this can be implemented at no cost to your government. Applicants will pay a small processing fee determined by your government, a portion of which can be reimbursed to the embassy or consulate to enhance or upgrade core services and physical facilities.

A proven leader in travel documentation, CIBT has successfully executed outsourced visa solutions for governments and corporations worldwide.

We have designed and installed new technology and features to fit the unique needs of each assignment. And we incorporate the best practices of previous assignments when we add new visa outsource solutions. Reference assignments include The Government of India, The World Bank, The International Monetary fund, JP Morgan Chase, Microsoft, and Exxon Mobil.

CIBT is the largest travel document expediter in the world—operating from over 30 global locations and employing more than 500 professionals worldwide. We currently process one million visa and passport applications per year.

Since 1989, CIBT has answered more than 15 million visa-related phone calls. CIBT professionals provide detailed, scripted information about the visa application process, manage appointment scheduling, and handle payment, shipping, status updates, and activity reporting.

LET US PUT OUR EXPERTISE TO WORK FOR YOUR MISSION.

CIBT’s carefully managed launch process ensures reliability, expediency, confidentiality, secure information integration, and unparalleled service.

PLAN

• Document policies and procedures
• Agree on schedule
• Coordinate and plan with embassy or consular office
• Plan operational and technical solutions
• Review and approve program materials
• Secure off-site locations
• Sign contract

LAUNCH

• Test all systems
• Train personnel
• Test payment and appointment solutions
• Activate call-center teams
• Open off-site locations
• Update websites; notify public

OPERATE

• Monitor quality
• Provide daily reports
• Conduct user surveys
• Adjust systems and improvement areas
• Provide ongoing support and assistance

OUTSOURCE THESE SERVICES WITH CIBT

• Information dissemination to applicants
• Appointment scheduling
• Application intake
• Courier services for documentation

CUSTOMIZED WEB APPLICATIONS

• CIBT develops interactive web applications for countries seeking to digitize the visa application process.
• Our developers build reliable, secure application tracking, payment, and customer service modules to meet your mission’s unique requirements.

Jeffrey Fine
jpfine@cibt.com
703.903.1400, ext. 225
CIBT, Inc.
8280 Greensboro Dr. #500
McLean, Virginia 22102 USA


United States • Europe • Asia • South America • Africa
US locations: Chicago • Houston • Los Angeles • Miami •
New York • San Francisco • Seattle • Washington, D.C.