Privacy Policy
CIBT is committed to protecting your privacy. We take the trust our customers and
site visitors place in us very seriously. Thus, we feel it important to convey in
this notice our information gathering and dissemination practices of personal and
non-personal information we collect when you visit our site.
Protecting your information
When sending personal data with credit card information over the Internet to CIBT,
customers should feel secure in the knowledge that this data is protected by "Secure
Socket Layer (SSL) technology, which ensures safe transmission.
Cookies
Like many sites, CIBT does use cookies. Cookies are identifiers conveyed to your
computer's hard drive, enabling our systems to recognize your browser. Cookies allow
us to convey certain information particular to your needs or content specific to
your interests. Our site also uses cookies to keep track of your movement within
our site. The cookie we convey is not a permanent cookie, but is placed anew each
time customers visit us from certain locations.
You can disable cookies on your computer and, most likely, can find instructions
on this process through the "Help" menu on your toolbar. However, should you do
so, we will be unable to convey helpful information.
Collected information and how it's used
CIBT collects information about your visit to our site from your computer, such
as which pages you visited. We use your IP address (the unique identifier associated
with your server) to help diagnose problems with our server, and to administer our
website. We also use your IP address to help identify you and your orders (if any).
Our site allows customers to receive rate information according to their accounts.
Customers must give us their name, address, phone, fax and email. The information
received is retained by CIBT and is not shared. However, CIBT reserves the right
to convey any information we collect from or about you to a successor in interest.
The contact information gathered is used to send special promotions and newsletters
to our visitors, or to get in touch with the visitor when necessary. Users may opt-out
of receiving future mailings; see the choice/opt-out section below.
Financial information that is collected is used to bill the user for products and
services.
This site may contain links to other sites. CIBT is not responsible for the privacy
practices or the content of such web sites.
Choice/Opt-Out
We provide users the opportunity to opt-out of receiving communications from us
where we request information about the visitor.
CIBT reserves the right to make changes to this Privacy Policy from time to time
without notice.
Australia Electronic Travel Authority (ETA) Processing Fees
Customers will be charged upon successful completion of an ETA request. The cost of the
ETA application is non-refundable and should your application be refused, or an existing
ETA (duplicate record) be found for the traveler(s), you will not be issued a refund. In
the event an ETA is referred, CIBT will attempt to assist the traveler in procuring the
relevant documents to meet the client’s ETA request. Upon completion of the referred ETA
request, the customer will be charged a non-refundable fee.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site
or your dealings with this web site you can contact our Director of Customer Service
at CustomerService@cibt.com .
Legal Disclaimer
CIBT makes every effort to provide you with accurate information and to obtain the
passport or visa you require for your trip, for the dates requested, in a timely
manner. However, please be aware that CIBT does not warrant any information that it
provides, and you use and rely on CIBT at your own risk.
When CIBT returns your passport and documents, it is important that you verify that
all the visas you require for your trip have been obtained, that the visas for each
country you intend to visit are valid for the dates of your visit, and that your
passport is valid for at least six months beyond the completion of your trip. Please
note that CIBT cannot guarantee or warrant that it will be able to obtain your
requested visa or visas or obtain such visa(s) by the date you request. All
requirements, processing times, and fees are estimated based upon CIBT's experience,
may vary according to information you provide to CIBT, the specific answers in your
applications, and are subject to change without notice.
The issuance of a visa or passport is entirely at the discretion of the issuing
authority, and each country's immigration officials make the final entry decision
even when valid visas are held. CIBT makes no guarantees that any issuing authority
will issue any document in a timely manner and CIBT service fees only are for taking
reasonable actions to foster such issuance. Non-refundable tickets or reservations
should not be purchased until all necessary visas and passports for your travel are
secured. You are advised to check directly with the consulate or embassy of each
applicable country regarding all necessary visa requirements. Under all circumstances,
you (and not CIBT) are responsible for making sure that you have complied with all
necessary visa requirements.
By sending applications to CIBT for processing, you accept all of the requirements,
restrictions and limitations on liability set forth herein and specifically agree and
confirm that neither CIBT nor your travel company shall be liable to you for any
failure to comply with the necessary visa requirements for your travel, for the action
or inaction of any government body and/or for the performance by any third party
delivery company. At all times and under all circumstances, CIBT's total liability to
you for any and all claims, causes of action, liabilities and damages of any kind shall
not, in any circumstance or for any reason, exceed the lesser of the fees actually paid
by you to CIBT or $500, and must be submitted to CIBT within 90 days of occurrence. In no event shall CIBT be liable to you for any indirect,
special, consequential or incidental losses or damages, including, without limitation,
lost profits, or for punitive damages, and that your sole and exclusive remedy against
CIBT for damages in connection with the failure to obtain a requested visa or visas in
a timely manner shall be the return of the CIBT service fees actually paid by you or
$500, whichever is less.